Safaricom MPESA customers can now make MPESA reversal through  Safaricom WhatsApp Chatbot Zuri.
Before , MPESA customers had to call 234 or 100 for an MPESA reversal but now with Zuri Chatbot its even easier and faster.

This is how to go about it: 
Open WhatsApp and send a message to +254 722 000 100
Text " Hi Zuri, MPESA Reversal" followed by the MPESA transaction code or copy paste the entire MPESA SMS and send it.
Zuri will respond to your message.

The Safaricom Zuri Chatbot is a bot and not an actual person so make sure your messages are correct and straight forward otherwise you will not get the help you require.

Through this Zuri Chatbot one can do the following:

  • Check balance
  • Airtime topups 
  • Loan services such as Mshwari and KCB MPESA
  • MPESA Reversal
  • Bill payments
  • Subscription services


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