Its irritating to constantly receive promotional messages on your phone without even making any subscription or maybe subscribed by mistake on your Safaricom or Airtel line. The sad part is that these promotional messages come with a cost of deducting credit from the customer , with other messages deducting as a lot as kes 30 Bob per sms.

I have seen many Safaricom and airtel customers asking a lot of queries on this matter such as : 

  • I keep on receiving prompts for subscription I didn't apply, how do I stop them ?
  • How do I stop promotional messages to my number?
  • How do I stop receiving promotional messages to my Safaricom line?
  • How do I unsubscribe from unwanted promotional messages to my Airtel line?
  • How do I stop unwanted messages to my Safaricom line?
  • How do I deactivate promotional messages on my line?
  • How do I opt-out of promotional messages on my line. 

Good that you have landed on this page. Am going to share here how to easily stop these promotional messages: 

Airtel Kenya line Customers
To stop all unwanted promotional messages on your Airtel line follow this simple procedure: 
Dial *100# 
Reply with (4) Manage my Account
Reply with (7) Stop Promotional messages
Enter (1) to confirm and that it.
Alternatively, you can reach Airtel Kenya Customer service via 100 for assistance. N/B It can take up to 48 he's before your request is effected.

Safaricom Line Customers
To stop all unwanted promotional messages to your Safaricom line follow the following simple procedure: 
Dial *456#
Reply with (9) Stop 
Reply with (5) Marketing messages
Reply with (2) Stop ALL Promotional messages
You will receive a message that you have stopped all promotional messages.
Alternatively you can call Safaricom customer service for assistance via 100


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