Sometimes people make mistakes when using The Safaricom Lipa na MPESA Paybill service. As a result they find that they have sent the MPESA money to a wrong Paybill number. When this misfortune happens you don't have to worry ,you can still have your money back to your MPESA account!!

This is how to reverse MPESA money sent to a wrong Paybill number, Till number: 
Immediately after receiving the wrong MPESA message forward it to: 456 

You can also ask for a reversal direct from the Merchant for the Wrong Paybill by first calling Safaricom directory via 191 to give you the mobile number of the Merchant if you don't know.

Alternatively, you can contact Safaricom MPESA customer care through 234 or 100 and ask for a reversal of your money.

The money usual takes 24hrs to 48hrs to be reversed.

How To Avoid Sending MPESA money to Wrong Paybill,Till number or to a wrong personal number.
To avoid sending money to a wrong Paybill, Till number or wrong personal number , use the Safaricom Hakikisha MPESA code: *334
This way you will be able to know the name of the Merchant before you complete the transaction.


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